Thai Undergraduate and Graduate Students' Satisfaction with Synchronous Online English Learning during the COVID-19 Pandemic

Author : Tipamas Chumworatayee

Abstract :The COVID-19 pandemic forced educational institutions across the globe to adopt and adapt to emergency remote teaching (ERT) at an unprecedented rate. This transition to synchronous online English learning had similar impacts on English Language teaching and learning in Thai higher education. This paper focuses on Thai undergraduate and graduate students’ satisfaction with their synchronous online English learning regarding three aspects, namely technical, class-engagement, and instructional issues. It reports students’ responses to an online survey questionnaire consisting of a set of 25 five-point Likert scale items. The data were collected from 72 undergraduate and 65 graduate students studying online English skill development courses at a public university in Thailand. The results showed that although both groups of students were satisfied with the three aspects to a high level, significant differences were found between the two groups in their overall satisfaction towards this type of learning and between the aspects of technical and class-engagement. It is believed that this study will give insights into the lessons learnt from the forced ERT caused by COVID-19. If English teachers are to deal with further shocks, such as another pandemic in the future, then it is important for them to recognize their students’ unique learning needs and adapt their practice of online teaching to the expectations of their students to ensure motivation to learn English more effectively while learning remotely.

Keywords :Emergency remote teaching, online English learning, student satisfaction, Thai higher education, COVID-19 impact

Conference Name :International Conference on Language, Literature, Culture, and Education (ICLLCE-24)

Conference Place Melbourne, Australia

Conference Date 23rd Dec 2024