Interactional Justice and Citizenship Behavior: A Social Information Processing Perspective

Author : Sadia Jahanzeb

Abstract :Drawing from research on interactional justice, self-concept, organizational citizenship behavior, and social information processing theory, this study investigated the mediating effect of relational self concept in the connection between interactional justice and organizational citizenship behavior. Time lagged data collected at two measurement points from full time employees, working in service sector organizations, showed that both dimensions of interactional justice (i.e., interpersonal and informational justice) had a positive impact on organizational citizenship behavior, yet only interpersonal justice had an indirect effect through relational self-concept. This provided evidence of mediation but also the need for treating informational and interpersonal justices as separate dimensions of interactional justice. A discussion of the limitations, upcoming research and suggestions for theory-building and practice wrap up the article.

Keywords :Interactional justice, relational self-concept, OCB-I; social information processing theory; Pakistan.

Conference Name :International Conference on Management, Operations Research and Economics (ICMORE-24)

Conference Place Jakarta Raya, Indonesia

Conference Date 17th Dec 2024