Student Support in Higher Education: A HRMD Perspective

Author : Ren-nay Wilson, Karen Levy

Abstract : The Human Resource Management Division (HRMD) of the University of the West Indies (UWI) Mona Campus is one of the oldest administrative department of the UWI Mona. Its main responsibilities not only include attracting, engaging, and retaining outstanding employees that support the institutions strategic goals, but also providing a safe and healthy teaching, learning and working environment for its staff and students. The Department is committed to developing employees to their fullest potential, and through various programmes, they are also committed to supporting and developing students, enabling them to become productive citizens regionally and internationally. This study employs a qualitative approach, pulling on the understanding and wealth of experience of the authors, combined with an interrogation and analysis of the department’s records to highlight some of the ways in which the HRMD support student’s development. Three initiatives of the HRMD are examined in this paper, underlining how these selected activities buttress student success and improve students’ experiences, as well as demonstrating how an administrative department (as opposed to an academic department) in an institution of higher education can support the institution’s student centeredness. Using Kuh et al’s (2006) definition, we find that the UWI’s HRMD contributes to student success by mainly impacting student well-being and career development

Keywords : Actinic Keratosis, Field Cancerization, Bowen’s Disease, Ablative Fractional CO₂ Laser, Photodynamic Therapy, Cutaneous Squamous Cell Carcinoma, Ultraviolet-Induced Skin Damage, Refractory Skin Disease, Field-Directed Therapy, Dermatologic Oncology.

Conference Name : International Conference on Student Engagement and Learning in Higher Education (ICSELHE-26)

Conference Place : Virtual, Dubai, UAE

Conference Date : 1st Jul 2026