The Impact of Digital Transformation Capabilities on High-Tech Manufacturers' Performance through the Mediating Role of Servitization

Author : Bang-Ning Hwang, Chih-Pin Hsu

Abstract :The technology manufacturing industry faces challenges amid digital disruption and a shift from cost to value-oriented models. Digital transformation is essential but insufficient alone—its success depends on firms’ capabilities to integrate digital resources, reconfigure processes, and reshape culture. Servitization, the shift from product-based to integrated product-service offerings, is a key strategy that leverages digital capabilities to enhance performance. This study, based on the resource-based view and survey data from 191 Taiwanese firms, finds that digital capabilities improve f irm’s performance, partly through servitization. The contribution of this study lies in it integrates digital transformation and servitization and reveals how resource building and strategy drive performance, enriching RBV theory in high-tech manufacturing. It advises firms to align structure, culture, and strategy, and urges policymakers to tailor support across transformation stages for more effective industrial upgrading.

Keywords :Digital transformation capability, Servitization, Firm performanc.

Conference Name :International Conference on Business, Economics, Marketing and Management (ICBEMM-25)

Conference Place New York USA

Conference Date 7th Aug 2025