Current Practices of Person-centred Care in Emergency Departments: A Scoping Review

Author : Hadeel Taleb

Abstract :Background: Person-centred care (PCC) is widely recognised as a key component of high-quality healthcare, ensuring that care aligns with patients’ needs, values, and preferences. However, delivering PCC in emergency departments (EDs) presents particular challenges due to time constraints, high patient turnover, and systemic pressures. Aim: This review explores and synthesises current global evidence on the practices of PCC in EDs, focusing on the experiences and perspectives of adult patients, nurses, and physicians. It also identifies variations across healthcare systems and geographic regions. Methods: A scoping review was conducted using JBI guidelines. The search included MEDLINE, EMBASE, CINAHL, and PsycINFO (2018–2024), and grey literature was identified through Google Scholar. Studies were included if they addressed PCC practices in emergency departments (EDs) involving adults, nurses, or physicians. A total of 28 studies were included. Key Findings: Six key themes were identified: • Patient Engagement & Shared Decision-Making • Communication & Empathy • Trustworthiness • Continuity of Care & Teamwork • Holistic Care • Barriers (e.g., crowding, cultural gaps

Keywords :Person-centred care; Emergency departments; Communication; Teamwork; Patient involvement.

Conference Name :International Conference on Emergency Nursing and Operational Management (ICENOM-25)

Conference Place Zurich, Switzerland

Conference Date 16th Jul 2025