Electronic medical record implementation in a large healthcare system from a leadership perspective

Author : Yaseen M Arabi, Abdullah Ali Al Ghamdi, Mohamed Al‑Moamary, Abdullah Al Mutrafy

Abstract :Background: Information on the use of change management models to guide electronic medical records (EMR) implementation is limited. This case study describes the leadership aspects of a large scale EMR implementation using Kotter’s change management model. Methods: This case study presents the experience in implementing a new EMR system from the leadership perspective at King Abdulaziz Medical City, a large tertiary care hospital in Riyadh, Kingdom of Saudi Arabia. We described the process of implementation and outlined the challenges and opportunities, throughout the journey from the preimplementation to the post- implementation phases. Results: We described the corresponding actions to the eight domains of Kotter’s change management model: creating a sense of urgency, building the guiding team, developing a change vision and strategy, understanding and buy-in, removing obstacles, creating short-term wins, building on the change and anchoring the changes in corporate culture.

Keywords :Leadership, Electronic medical record, Models of change, Leadership approach.

Conference Name :International Conference on Health Technology Assessment and Public Health (ICHTAPH-24)

Conference Place Dubai, UAE

Conference Date 7th Nov 2024